41. Successful problem solvers immediately look for solutions at the first sign of a problem.
A. true
B. false
Ans: B
42. People who like to control others are the most effective team leaders.
A. true
B. false
Ans: B
43. Problem-solving method in which all members of a group fully accept and support a decision.
A. norm
B. compromise
C. goal
D. consensus
Ans: D
44. The quality of the ideas is the major concern during brainstorming.
A. true
B. false
Ans: B
45. Why is it important to know when to intervene in a conflict?
A. What seems important at the moment may seem unimportant later.
B. Sometimes intervening may make a situation worse.
C. Avoiding a serious disagreement only postpones the time when action will be required.
D. All the above.
Ans: D
46. As long as I know what the spa's goals are, my employees only need to know what's involved in their own jobs.
A. True
B. False
Ans: B
47. Our spa's goals and the methods for reaching them should come from the spa director or owner.
A. True
B. False
Ans: B
48. Employees know when they've met their goals and when they haven't.
A. True
B. False
Ans: B
49. Teamwork is the willingness people have to work with others toward common goals.
A. True
B. False
Ans: A
50. Staff must have both qualities: positive motivation and teamwork to work effectively.
A. True
B. False
Ans: A
A. true
B. false
Ans: B
42. People who like to control others are the most effective team leaders.
A. true
B. false
Ans: B
43. Problem-solving method in which all members of a group fully accept and support a decision.
A. norm
B. compromise
C. goal
D. consensus
Ans: D
44. The quality of the ideas is the major concern during brainstorming.
A. true
B. false
Ans: B
45. Why is it important to know when to intervene in a conflict?
A. What seems important at the moment may seem unimportant later.
B. Sometimes intervening may make a situation worse.
C. Avoiding a serious disagreement only postpones the time when action will be required.
D. All the above.
Ans: D
46. As long as I know what the spa's goals are, my employees only need to know what's involved in their own jobs.
A. True
B. False
Ans: B
47. Our spa's goals and the methods for reaching them should come from the spa director or owner.
A. True
B. False
Ans: B
48. Employees know when they've met their goals and when they haven't.
A. True
B. False
Ans: B
49. Teamwork is the willingness people have to work with others toward common goals.
A. True
B. False
Ans: A
50. Staff must have both qualities: positive motivation and teamwork to work effectively.
A. True
B. False
Ans: A
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