Front Office Assistant Objective type Questions and Answers

11) While in the patient demographics screen the box titled "PCP" stands for
 
  A. 1-(1-phenylcyclohexyl)piperidine
  B. preferred care provider
  C. primary care provider
Ans: C

12) In the patient information screen, you will find the patients pharmacy information by clicking on what button?
 
  A. Alert
  B. Misc Info
  C. Additional Info
Ans:  C

13) A "Guarantor" is someone who
 
  A. is financially responsible for a patient but is not a current patient
  B. is always a biological relative of the patient
  C. is currently with the patient
Ans: A

14) Date of birth, gender race ethnicity, language, and insurance type are required as a part of
 
  A. HIPPA regulations
  B. meaningful use of EMR
  C. health care reform act
Ans: A

15) Certain details regarding the patient must be captured using the structured data fields, which are important for generating the required reports can be found where?
 
  A. patient information->options->structured tab
  B. patient information->alert->structured tab
  C. patient information->additional info->structured tab
Ans:  C

16) Provides quick, single point access to all information (clinical and account) related to the patient
 
  A. patient Hub
  B. patient Info
  C. patient Lookup
Ans: A

17) Displays a quick reference of the patients Progress Notes window, giving the provider easy access to the patients history and other information, such as current medications, allergies, alerts and immunizations
 
  A. Chart Panel
  B. Hub Buttons
  C. Toolbar
Ans: A

18) Provides access to the patient's past and present test results, immunizations, referrals, allergies, alerts, and notes
 
  A. Patient Information
  B. Patient Lookup
  C. Chart Panel
Ans: C

19) Messages in eClinicalWorks can be accessed two ways
 
  A. from the toolbar under 'Notes' or from the right chart panel under 'CDSS'
  B. any of the green 'olives'
  C. on the 'Navigation' panel under the 'Messages' band on the left column or by clicking on the 'M' jellybean
Ans:  C

20) A patient wants to know what available appointment times Dr. Suess has for next Wednesday, what would be the best way to view these time slots while maintaining the ability to schedule multiple appointments at once? 
 
  A. from the resource scheduling screen, click on the 'calender with a magnifying glass' icon to schedule multiple appointments
  B. from the resource scheduling screen, click on the 'plain calender' icon to schedule multiple appointments
  C. from the resource scheduling screen, click on 'calender with the number 7' on it to schedule multiple appointments
Ans: A

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Top 40 Front Office Assistant Objective type Questions and Answers

1) The resource scheduling screen is where
 
  A. you would go to order a lab
B. appointments can be viewed/scheduled for providers and resources
  C. you would go to see your faxes
Ans: B

2) Having the "Details" box unchecked on the resource scheduling screen enables the user to
 
  A. add any relevant details to the schedule
  B. see patient details in depth
  C. hide the calender and provider list panes thus expanding the resource scheduling screen
Ans: C

3) When searching for a patient that cannot be found through the initial search attempt what must be done before creating a new patient?
 
  A. check eHx to see if they may have previously been seen in the hospital
  B. add demographic information
  C. search in patient recall for previous appointments
Ans: A

4) The "drop-down" carrot next to the patient lookup button will populate how many patients whose Hub screen has been viewed?
 
  A. 10
  B. 5
  C. 15
Ans:  B

5) While in the patient lookup screen a "W" next to the patients name indicates
 
  A. that there is a billing alert for this patient
  B. indicates that there is a global alert for this patient
  C. indicates that the patient is web-enabled through the patient portal
Ans: C

6) While in the patient lookup screen a red "!" (exclamation point) next to the patients name indicates
 
  A. that the patient is web-enable through the patient portal
  B. that the patient is enabled for eClinical Messenger (voice/digital recorded messenging)
  C. that there is a billing alert for this patient
Ans: C

7) While in the patient lookup screen a green square next to the patients name indicates
 
  A. that the patient is web-enabled (patient portal)
  B. that there is a global alert for the patient
  C. that the patient is enabled for eClinical Messenger
Ans: B

8) While in the patient lookup screen a circled "V" next to the patients name indicates
 
  A. that the patient is enabled for eClinical Messenger
  B. that there is a billing alert for this patient
  C. that there is a global alert for this patient
Ans: A

9) If the new patient being registered is a family member of a patient who already exists in your patient lookup database, this button will create a new patient by copying the demographics from an existing patient into the new patient's account
 
  A. New
  B. Patient Info
  C. New (Copy)
Ans: C

10) While in the patient lookup screen checking the "RTS" box will allow you to do what?
 
  A. search using a Reformed Theological Search (imports analytical processes)
  B. search using a Real Time Search (modify the list of patients as the characters are being typed)
  C. search using a Regional Transit System (provides subsidized patient mobility)
Ans: B

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