Thursday, 3 September 2015

Top 50 Hotel Administration Objective type Questions and Answers

1. Which of the following is NOT usually considered a member of the executive committee of a hotel?
A. Director of Catering
B. Rooms Division Manager
C. Director of Food and Beverage
D. Director of Engineering
Ans: A

2. Total room sales divided by the number of rooms sold represents:
A. Rack rate
B. Room occupancy percentage
C. Daily report
D. Average daily rate
Ans: D

3. Rooms Division includes which one of the following?
A. Security
B. Guest services
C. Housekeeping
D. All of the above
Ans: D

4. Which of the following hotel employees are responsible for balancing the guest accounts every day?
A. Front-Desk clerk
B. General Manager
C. Night Auditor
D. Accountant
Ans: C

5. Which of the following is true regarding the Central Reservation System?
A. Has a delay in the interface that allows for overbooking to occur
B. Can have access to the inventory of room availability of each hotel in the chain
C. Allows only the host hotel to access the system for confirmed reservations
D. All of the above
Ans: B

6. To which department does the concierge report?
A. Human resources
B. Front office
C. Security
D. Accounting
Ans: B

7. Which of the following is NOT a function of the front office?
A. Sell rooms
B. All of the above
C. Offer services such as mail, FAX, messages, etc.
D. Balance guest accounts
Ans: B

8. Hotel performance is based on which of the following operating ratios?
D. Both A & B
Ans: D

9. Which of the following is not a front-office module of the typical Property Management System (PMS)?
A. Rooms management
B. Food and beverage management
C. Reservations management
D. Guest-accounting management
Ans: B

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