41. An acceptable profit margin from a food and beverage department is 25% to 30%.
A. True
B. False
Ans: A
42. Labor cost percentage is calculated by dividing the total labor cost by food sales.
A. True
B. False
Ans: A
43. A shopper will use the bar like any other guest but is paid to watch for pilferage.
A. True
B. False
Ans: A
44. Most major chain hotels generally have at least two restaurants.
A. True
B. False
Ans: A
45. The process of eliciting performance above and beyond expectations is called:
A. Incentive leadership
B. Transactional leadership
C. Transformational leadership
D. Effective leadership
Ans: C
46. Which of the following is a source of demands placed on industry leaders?
A. Employees
B. Regulatory agencies
C. Owners
D. All of the above
Ans: D
47. Leadership is not about rank, privileges, titles, or money. It is about:
A. Promotions
B. Responsibility
C. Profits
D. Success
Ans: B
48. Effective leaders share many skills but all are related to dealing with:
A. Money
B. Customers
C. Employees
D. Sales
Ans: C
49. The more important people feel, the better they work. This deals with:
A. Promotions
B. Raises or bonuses
C. Empowerment
D. Rewards
Ans: C
50. Presidents and chief executive officers tend to focus their time on:
A. Strategic planning
B. The mission
C. Profitability
D. Both 1 and 2
Ans: D
A. True
B. False
Ans: A
42. Labor cost percentage is calculated by dividing the total labor cost by food sales.
A. True
B. False
Ans: A
43. A shopper will use the bar like any other guest but is paid to watch for pilferage.
A. True
B. False
Ans: A
44. Most major chain hotels generally have at least two restaurants.
A. True
B. False
Ans: A
45. The process of eliciting performance above and beyond expectations is called:
A. Incentive leadership
B. Transactional leadership
C. Transformational leadership
D. Effective leadership
Ans: C
46. Which of the following is a source of demands placed on industry leaders?
A. Employees
B. Regulatory agencies
C. Owners
D. All of the above
Ans: D
47. Leadership is not about rank, privileges, titles, or money. It is about:
A. Promotions
B. Responsibility
C. Profits
D. Success
Ans: B
48. Effective leaders share many skills but all are related to dealing with:
A. Money
B. Customers
C. Employees
D. Sales
Ans: C
49. The more important people feel, the better they work. This deals with:
A. Promotions
B. Raises or bonuses
C. Empowerment
D. Rewards
Ans: C
50. Presidents and chief executive officers tend to focus their time on:
A. Strategic planning
B. The mission
C. Profitability
D. Both 1 and 2
Ans: D
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