11) Mauritius is positioning itself as a challenging BPO destination due to the following factors:
Choose all that apply
A. Reliable Infrastructure (Missed)
B. Workforce easily scalable
C. Relatively cheap l+0abour (Missed)
D. Strategic location (Missed)
Ans: A,C,D
12) What is the number of companies operating in the BPO/ITES Sector in Mauritius?
A. 350
B. 250
C. 150
D. 330 (Correct Answer)
Ans: D
13) The Mercantile Bank in the United States has contracted out its IT services to a company called "Mercantile Technology Inc" in Philippines and owned by Mercantile Bank USA. "Mercantile Technology Inc" could be categorized as:
A. Offshore Outsourcing
B. Captive Center (Correct Answer)
C. Bank Technology Center
D. All of the above
Ans: B
14) In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost (a) Nearshore, (b) Onshore, (c) Offshore
A. a, b, c
B. b, a, c
C. c, a, b (Correct Answer)
D. b, c, a
Ans: C
15) What do you think is the most important justification for a company to consider offshore decision?
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above (Correct Answer)
Ans: D
16) Which of the following statement best describes Mauritius as a cost effective destination:
A. Mauritius has a large pool of global BPO talents working at a relatively low salary
B. The cost of telecommunication in Mauritius is much lower than in India
C. The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA (Correct Answer)
D. All of the above
Ans: C
17) A TRUE statement between Low End and High End BPO is
A. Both Low End and High End BPO are mainly Call Centers
B. Low End BPOs offer relatively much higher salary than High End BPO
C. High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower (Correct Answer)
D. People working in Low End BPO companies usually stay much longer in that company than those working in High End BPO
Ans: C
18) BPO companies involved in transcription normally
A. Capture data and translate it into text
B. Listen to a conversation on-line and translate it into text
C. Transforming an audio file into text (Correct Answer)
D. Translate from one language into a different language
Ans: C
19) A BPO company specializing in image processing may provide the following services
A. Image Scanning
B. Image Conversion
C. Archiving
D. All of the above (Correct Answer)
Ans: D
20) PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore
A. A captive center
B. A Transcription BPO Vendor
C. An Offshore Outsourcing Center (Correct Answer)
D. All of the above
Ans: C
More Questions & Answers:-
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Choose all that apply
A. Reliable Infrastructure (Missed)
B. Workforce easily scalable
C. Relatively cheap l+0abour (Missed)
D. Strategic location (Missed)
Ans: A,C,D
12) What is the number of companies operating in the BPO/ITES Sector in Mauritius?
A. 350
B. 250
C. 150
D. 330 (Correct Answer)
Ans: D
13) The Mercantile Bank in the United States has contracted out its IT services to a company called "Mercantile Technology Inc" in Philippines and owned by Mercantile Bank USA. "Mercantile Technology Inc" could be categorized as:
A. Offshore Outsourcing
B. Captive Center (Correct Answer)
C. Bank Technology Center
D. All of the above
Ans: B
14) In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost (a) Nearshore, (b) Onshore, (c) Offshore
A. a, b, c
B. b, a, c
C. c, a, b (Correct Answer)
D. b, c, a
Ans: C
15) What do you think is the most important justification for a company to consider offshore decision?
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above (Correct Answer)
Ans: D
16) Which of the following statement best describes Mauritius as a cost effective destination:
A. Mauritius has a large pool of global BPO talents working at a relatively low salary
B. The cost of telecommunication in Mauritius is much lower than in India
C. The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA (Correct Answer)
D. All of the above
Ans: C
17) A TRUE statement between Low End and High End BPO is
A. Both Low End and High End BPO are mainly Call Centers
B. Low End BPOs offer relatively much higher salary than High End BPO
C. High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower (Correct Answer)
D. People working in Low End BPO companies usually stay much longer in that company than those working in High End BPO
Ans: C
18) BPO companies involved in transcription normally
A. Capture data and translate it into text
B. Listen to a conversation on-line and translate it into text
C. Transforming an audio file into text (Correct Answer)
D. Translate from one language into a different language
Ans: C
19) A BPO company specializing in image processing may provide the following services
A. Image Scanning
B. Image Conversion
C. Archiving
D. All of the above (Correct Answer)
Ans: D
20) PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore
A. A captive center
B. A Transcription BPO Vendor
C. An Offshore Outsourcing Center (Correct Answer)
D. All of the above
Ans: C
More Questions & Answers:-
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