1. Which of the following statements best captures the nature of leadership as it should be for your business to ensure your continued future success?
A. Leaders focus on budgeting, aligning people with a shared vision and solving problems
B. Leader focus on setting direction, align people with a shared vision and motivating people
C. Leaders focus on motivating people, planning and organizing and staffing
Ans: B
2. When a conflict arises between two employees, what first step might a leader take?
A. Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation
B. Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues
C. Step out of the “field of action “ for a moment, to gain insights into the nature of the conflict.
Ans:C
3. What are the three most effective ways to identify what needs to change in an organization?
A. Create mechanism that help identify deviations from desired results, monitor outcomes and look for conflicts that indicate what needs to change.
B. Listen to concerns of people inside and outside the organization, look for conflicts as clues to what need to change and look at oneself and the team as reflections of things that need to change.
C. Retain a consulting firm to conduct an objective assessment of the company’s issues, assign problem-solving reading material to the staff and look for conflicts as clues to what needs to change
Ans: B
4. Which of the following is the best step a leader can take when employees express concerns about a rumored change within the organization?
A. Reassure employees that everything is going to be all right and that the company upper management is working to develop an effective plan
B. Invite employees to express their concerns and shares ideas to help ease the stress they are feeling and to empower them to work together to contribute toward a shared solution
C. Minimize discussion about the rumors until a clear plan is ready for implementation this gives senior managers time to develop an effective plan.
Ans: B
5. Managers regularly take time to talk to salespeople about things that are important to them.
A. Never
B. Rarely
C. Usually
D. Always
Ans:D
6. Frequently committed mistakes should be corrected by...
A. explaining to every individual without disrupting the practice.
B. ending the practice early before they become habits.
C. stopping the practice for a while and point them out to the trainees.
Ans: C
7. Which of the following is correct?
A. Hand movement, volume and eye contacts are body language.
B. Volume, rate and clarity give the vocal impact.
C. Volume and clarity give the verbal impact.
Ans:B
8. By concluding your lesson with a last demonstration, you...
A. ensure that the trainees will be more interested in your future lessons.
B. inspire the trainees to practice at home.
C. leave your trainees with a correct mental picture before they leave.
Ans:C
9. Which of the following should not be done when teaching a lesson?
A. Gives a lot of information so that the trainees can pick up more knowledge.
B. Introduce the lesson objectives, outline and expectation from the trainees.
C. Put the trainees at ease so that they will not fear you as an instructor.
Ans:A
10. When conducting a debrief you should...
A. be bold and honest, and not afraid to hurt people's feeling.
B. should get every team member to voice out their feeling and opinions.
C. make it as short as possible because everybody is tired.
Ans: B
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A. Leaders focus on budgeting, aligning people with a shared vision and solving problems
B. Leader focus on setting direction, align people with a shared vision and motivating people
C. Leaders focus on motivating people, planning and organizing and staffing
Ans: B
2. When a conflict arises between two employees, what first step might a leader take?
A. Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation
B. Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues
C. Step out of the “field of action “ for a moment, to gain insights into the nature of the conflict.
Ans:C
3. What are the three most effective ways to identify what needs to change in an organization?
A. Create mechanism that help identify deviations from desired results, monitor outcomes and look for conflicts that indicate what needs to change.
B. Listen to concerns of people inside and outside the organization, look for conflicts as clues to what need to change and look at oneself and the team as reflections of things that need to change.
C. Retain a consulting firm to conduct an objective assessment of the company’s issues, assign problem-solving reading material to the staff and look for conflicts as clues to what needs to change
Ans: B
4. Which of the following is the best step a leader can take when employees express concerns about a rumored change within the organization?
A. Reassure employees that everything is going to be all right and that the company upper management is working to develop an effective plan
B. Invite employees to express their concerns and shares ideas to help ease the stress they are feeling and to empower them to work together to contribute toward a shared solution
C. Minimize discussion about the rumors until a clear plan is ready for implementation this gives senior managers time to develop an effective plan.
Ans: B
5. Managers regularly take time to talk to salespeople about things that are important to them.
A. Never
B. Rarely
C. Usually
D. Always
Ans:D
6. Frequently committed mistakes should be corrected by...
A. explaining to every individual without disrupting the practice.
B. ending the practice early before they become habits.
C. stopping the practice for a while and point them out to the trainees.
Ans: C
7. Which of the following is correct?
A. Hand movement, volume and eye contacts are body language.
B. Volume, rate and clarity give the vocal impact.
C. Volume and clarity give the verbal impact.
Ans:B
8. By concluding your lesson with a last demonstration, you...
A. ensure that the trainees will be more interested in your future lessons.
B. inspire the trainees to practice at home.
C. leave your trainees with a correct mental picture before they leave.
Ans:C
9. Which of the following should not be done when teaching a lesson?
A. Gives a lot of information so that the trainees can pick up more knowledge.
B. Introduce the lesson objectives, outline and expectation from the trainees.
C. Put the trainees at ease so that they will not fear you as an instructor.
Ans:A
10. When conducting a debrief you should...
A. be bold and honest, and not afraid to hurt people's feeling.
B. should get every team member to voice out their feeling and opinions.
C. make it as short as possible because everybody is tired.
Ans: B
More Questions & Answers:-
Page1 Page2 Page3 Page4 Page5
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